LEGAL

Privacy Policy

Last updated: July 20, 2026

Cue processes account information, scripts, recordings, generation briefs and assets, purchase status, and usage data only to provide and secure the service.

Data we process

Account details come from Supabase authentication. Scripts, AI projects, preferences, and generated media are stored in the account workspace. Media is sent to selected subprocessors only when you request generation, enhancement, captions, or streaming.

AI processing and location

When you use AI Create, Cue routes storyboard, video, and speech requests through OpenRouter to selected models including Kimi, Seedance, Alibaba HappyHorse, and MiniMax. Processing may occur outside the United States. Cue requests no-training and minimal-retention routing where supported, but video providers may temporarily retain inputs and outputs for abuse prevention and service operation. Do not submit regulated, confidential, or highly sensitive personal data.

Service providers

Cue may use Supabase for authentication and storage, OpenRouter and its disclosed model providers for requested AI generation, OpenAI for requested writing assistance, Stripe for web subscription and usage-credit payments (RevenueCat for subscriptions on mobile), Auphonic for requested audio enhancement, and Mux for requested video processing, captions, and playback.

Retention and deletion

You can delete individual scripts, recordings, and AI projects or permanently delete the account from Account settings. Account deletion removes workspace database records and stored media under Cue's control. Provider copies are subject to operational retention windows and contractual deletion policies.

Your choices

Camera, microphone, and speech recognition are used only after permission is granted. AI Create requires a separate processing disclosure and confirmation that you have rights to submitted people, brands, voices, claims, and assets. Contact privacy@cue.studio for access, correction, export, objection, or deletion requests.

Security and children

Workspace data is access-controlled per account and media uses private URLs. Cue is not directed to children under 13. Material changes to this policy will be announced in the service.